Refund Policy

Return Policy

Last updated on Jul 13th, 2023

We understand that there may be situations where you may need to return a product. Our return policy is designed to be fair and accommodating. Please review the following guidelines:

1. **Damaged or Defective Products:**
   - In the unfortunate event that you receive a damaged or defective product, please contact us within 7 days of receiving the order.
   - Provide detailed information and, if possible, attach relevant photographs to facilitate the assessment of the issue.
   - We will arrange for a return or replacement based on the nature of the issue.

2. **Incorrect Product Received:**
   - If you receive a product different from what you ordered, please notify us within 7 days of receiving the order.
   - We will guide you on the return process and ensure the correct item is dispatched to you at the earliest.

3. **Product Returns for Other Reasons:**
   - If you wish to return a product for reasons other than damage, defect, or incorrect item received, please contact us within 14 days of receiving your order.
   - Products must be unused, in their original packaging, and in resalable condition.
   - The customer is responsible for the return shipping costs in such cases.

4. **Return Process:**
   - Contact our helpdesk at 8825066811 or email us at to initiate the return process.
   - Clearly state the reason for the return and provide necessary details as requested.
   - Once the return is approved, follow the instructions provided by our customer support team.

5. **Refund or Replacement:**
   - Refunds will be processed within 7 working days of receiving the returned product, provided it meets the return criteria.
   - If a replacement is requested, it will be dispatched promptly after the returned item is received and inspected.

6. **Address for Returns:**
   - Ship the product to the address provided by our customer support team during the return initiation process.

Please note that our return policy is subject to the terms and conditions outlined above. SWIFT HEALTH KART PRIVATE LIMITED reserves the right to reject returns that do not comply with our policy. If you have any questions or concerns, feel free to contact our helpdesk for assistance.